Snelgrove Ice Cream
Vice President of Franchise Operations – Salt Lake City, Utah 2023 – Present
Domino’s Pizza
Lead Franchise Consultant – Salt Lake City, Utah Jan 2023 – Nov 2023
Director of Corporate Operations – Salt Lake City, Utah 2021 – 2022
- Responsible for operations, team development, and profitability of 50 Domino’s Pizza Restaurants and over 1500 employees in the Greater Salt Lake City area.
International Business Director – Tokyo, Japan 2018 – 2021
- Developed strategic roadmaps for the Domino’s brand with master franchisees in Japan, South Korea, the Philippines, and Taiwan, totaling over 2000 stores with a sales revenue above USD $1.02 Billion. Also managed Australia, New Zealand, Indonesia, & Guam.
- Delivered disruptive double-digit growth in line with long-term vision in multiple markets.
- Grew a record-breaking 100 net new stores annually over a two-year period from 2020 – 2021 in Japan, working directly with their development team. Improving Domino’s #1 market share in the pizza industry to even greater dominance.
- Led the Philippines through a year-long strategic shift targeting a new core consumer, which led to their store-level profitability for the first time in over ten years.
International Business Consultant – Asia-Pacific – Tokyo, Japan 2016 – 2018
- Developed strategic roadmaps for the Domino’s brand with master franchisees in Japan, Indonesia, Taiwan, and Guam, which included over 800 stores and a sales revenue above USD $400 million.
- Successfully grew the Domino’s brand to the #1 pizza chain by sale revenue in Japan.
- Drove strategic plan & execution with Team Indonesia toward dramatically upgrading product ingredients and menu items and correlated marketing campaign.
- Jump started Indonesian store development after 3 years of no growth.
Operations Consultant – Asia-Pacific – Tokyo, Japan 2012 – 2016
- Key account manager for Japan, Taiwan, and Guam, including over 500 stores and a sales revenue over USD $330 million.
- Worked closely with the executive team in Japan developing strategic growth plan. Moved Domino’s from the #3 position to the #2 pizza company in Japan in retail sales market share.
- Moved Domino’s from the #3 position to the #2 pizza company in Japan in system-wide sales.
- Key member of a team that developed and launched a new learning management system for Japan’s in-store crew members.
Project Leader – International Business Development
Ann Arbor, Michigan 2010 – 2012
- Analyzed the business potential of international markets for Domino’s Pizza franchise expansion
- Recruited firms interested in becoming master franchisees for Domino’s in new international markets.
Forever Living Products Japan
Area General Manager Osaka, Japan 2005 – 2008
- Led a team in development and implementation of customer retention programs; including customer outreach & product awareness programs. Increased sales retention among new customers by 9% boosting office sales by $250,000 yearly during a period when overall company sales were declining.
- Conducted periodic customer needs-based research and analyses to improve customer retention. Data led to the creation of a company-wide automatic shipment service that improved sales forecasting.
- Handled top sales accounts of distributors within Osaka with yearly sales totaling over $3.5 million.
- Frequently presented team’s strategy and reports to upper management.
- Extensive experience in public speaking; 3-4 presentations a week for groups between 20-200 people.
- Increased average customer attendance to monthly seminar from 15 to over 60 people.
Nu Skin Enterprises
Sales Support (Japanese) Provo, Utah 2003 – 2005
- Processed orders at a call center to U.S. and Japanese distributors.
- Consistently recognized as a top 10 up-seller while studying as a full-time student.